TÜV TRUST IT investigates "User Trust Experience" (UTE) in relation to Huawei smartphone products

08/05/2020
Created by Mariana Schäfer

The research project UTE started on behalf of TÜV TRUST IT TÜV AUSTRIA Group at the Bonn-Rhein-Sieg University under the direction of Prof. Dr.-Ing. Luigi Lo Iacono. TÜV TRUST IT is working on the research project "User Trust Experience" (UTE) in cooperation with the university and Huawei UCD Center.

This project at the Bonn-Rhein-Sieg University aims at the factors which can have an influence on the trust of users in technical components. The corresponding studies in the project refer to smartphone products from the project partner Huawei and here in particular to the authorization system in the EMUI operating system. The team around Professor Lo Iacono is investigating various technical design aspects that cause an increased trust or even a loss of trust in modern technologies among end users. For this purpose, analytical investigations and empirical studies are carried out. The goal is to develop concrete improvements for the authorization management of EMUI, which communicate a secure handling of user data in a user-friendly way and thus enable a higher level of trust in the technology. These findings will then be abstracted into general principles and standards for a trustworthy technology design with corresponding usability.

The applied empirical investigation and the derivation of standard requirements for the intuitive usability of the security requirements of authorization management should increase the trust of the end customer. This is to create a higher acceptance for digitization in order to increase the speed of this transformation.

TÜV TRUST IT and Bonn-Rhein-Sieg University research User Trust Experience (UTE) in relation to Huawei smart phone products: Professor Luigi Lo Iacono (l) with client Detlev Henze, general manager TÜV TRUST IT. Photo: Kira Wazinski

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